Terms of service

Last updated: 27 October 2026

1. Who you are buying from

This website, tuckandtub.store, is operated by WADI AL NAHTHA GENERAL CONTRACTING - L.L.C - S.P.C, trading as Tuck & Tub, registered in the United Arab Emirates. Our commercial licence number is 1129375. Our business and correspondence address is Al Safrah, Road No. 17, Industrial Area, Al Ain, Abu Dhabi, United Arab Emirates. Email tuckandtub@gmail.com for order questions, cancellations, complaints or other support.

These terms cover consumer purchases through our website. Shopify supplies our ecommerce platform; your sales contract is with Tuck & Tub, not with Shopify or our fulfilment supplier. We currently accept delivery orders for England, Scotland and Wales only.

How we source and fulfil your order

We use a supplier-direct (dropshipping) model. We do not manufacture these products or hold or own the stock offered on this website in advance of your order. When you order, we source the product through CJdropshipping, our fulfilment supplier, which arranges dispatch directly from China to your delivery address.

Tuck & Tub remains your point of contact for payment, tracking, customer support, cancellations, delivery problems and refunds. Your purchase contract is with WADI AL NAHTHA GENERAL CONTRACTING - L.L.C - S.P.C, trading as Tuck & Tub. Using a fulfilment supplier does not reduce our responsibilities or your consumer rights.

2. Ordering

Choose your product and quantity, add it to your basket, check the delivery and contact details, review the total, select an available payment method and place the order using the payment button. You can correct your basket and checkout details before payment. Checkout and these terms are provided in English.

Placing an order commits you to pay the total shown. Our contract forms when we send an order confirmation accepting your order. Keep the confirmation and a copy of these terms; you may save or print this page. If we cannot fulfil an accepted order, we will tell you and refund any payment for goods we cannot supply, without affecting any other rights you have.

3. Prices and payment

Prices are in GBP and include applicable VAT. Standard shipping is free on all orders we accept within our delivery area. The full amount is shown before you pay. Payment methods available for your device and location are displayed at checkout.

We will not charge for optional extras without your agreement. If we discover a pricing or description error that affects your order, we will contact you to explain it and, where appropriate, offer a corrected order or cancellation and refund. We will not simply take a higher payment without your consent. Price changes apply to future orders and do not retrospectively change an accepted order.

4. Products and use

Read the product description, size guide and care or setup instructions before use. Product photographs illustrate the design and use; accessories, grooming tools, towels and pets shown are not included unless expressly listed. Screen settings can affect how colours appear, but goods must still match their description.

TuckSpa is a grooming aid, not a substitute for supervision or veterinary advice. Check the fit and condition before use, use the frame fully opened on a firm, level surface, and stay beside your pet. Stop if your pet struggles, tries to climb out or seems uncomfortable. Do not use a damaged product, exceed the confirmed model limit, or use a setup not approved in the manufacturer's instructions. These practical directions do not reduce our responsibility to supply satisfactory, safe and accurately described goods.

5. Delivery

Orders are fulfilled from China. Our current processing and delivery estimates, delivery area, tracking arrangements and treatment of import charges are set out in the Shipping Policy. They form part of your purchase information. We remain responsible for delivery as required by law. Estimates are not a waiver of your rights when goods are late or missing.

Every order includes delivery protection funded by Tuck & Tub at no extra charge. If an order is lost or the product is damaged in transit, you may choose a replacement at no extra cost or a full refund for the affected goods and any applicable original delivery charge. This is our direct responsibility, not a third-party insurance policy. You do not have to claim against our supplier or carrier, and your remedy does not depend on their reimbursement. Full details are in our Shipping Policy.

6. Cancellations and refunds

You may cancel before delivery and up to 14 calendar days after the day you receive the goods, without giving a reason. Contact us for return instructions under our Returns & Refunds Policy. If a return is requested, send the cancelled goods back within 14 days after notifying us of cancellation. For a change-of-mind cancellation, you pay the direct return-postage cost when a return is requested. Notify us at tuckandtub@gmail.com or our correspondence address. An optional cancellation form is included in that policy; using it is not compulsory.

We issue cancellation refunds without undue delay. If goods are to be returned, the deadline is 14 calendar days after we receive the returned goods or evidence that you sent them back, whichever happens first. Otherwise, we refund within 14 calendar days after your cancellation notice. We use the original payment method unless you expressly agree otherwise. There is no cancellation or restocking fee. Any lawful deduction for handling beyond what is necessary to establish the goods’ nature, characteristics and functioning is limited to the resulting reduction in value. Statutory rights for faulty, damaged or misdescribed goods are separate and are not limited to 14 days.

7. Your consumer rights and our responsibility

Your goods must be of satisfactory quality, fit for their stated purpose and as described. Where those requirements are not met, you have the remedies available under applicable consumer law. Contact us directly; your rights do not depend on our supplier accepting a dispute.

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to the goods. Nothing in these terms gives us a right to avoid our own legal obligations by describing a product or service as provided “as is”.

8. Using the website

Use the website lawfully. Do not attempt unauthorised access, interfere with its operation, upload malicious software or misuse another person's information. You may use product information to consider a purchase and keep copies of your order documents. Other use of our original website content may require the rights holder's permission.

We take reasonable care with the website but availability may be interrupted for maintenance or technical reasons. This does not cancel an accepted order or remove your rights. Third-party links are provided for convenience; the terms applicable to your Tuck & Tub purchase remain these terms.

9. Personal information

Our Privacy Policy explains how personal information is used and your choices. Our Cookie Policy explains cookies and similar technologies. Marketing consent is separate from placing an order.

10. Changes, complaints and governing law

The terms in force when you order apply to that order. We may update terms for future orders; updates do not remove existing rights. If a provision cannot lawfully apply, the remaining provisions continue so far as they can operate fairly and lawfully.

Please contact tuckandtub@gmail.com with a complaint so we can try to resolve it. These consumer sales terms are governed by the law of England and Wales, but this does not deprive you of mandatory consumer protections in your country of habitual residence. UK consumers may bring proceedings in the courts available to them under applicable law, including the courts of their home jurisdiction where entitled. You are not required by these terms to bring a consumer claim only in the UAE.