Refund policy

Last updated: 27 October 2026

Tuck & Tub is operated by WADI AL NAHTHA GENERAL CONTRACTING - L.L.C - S.P.C, Al Safrah, Road No. 17, Industrial Area, Al Ain, Abu Dhabi, United Arab Emirates. For cancellations, refunds or a problem with your order, email tuckandtub@gmail.com.

14-day cancellation and returns

You may cancel your purchase at any time before delivery and up to 14 calendar days after the day you receive your goods. You do not need to give a reason. If goods from one order are delivered separately, the period runs from the day after you receive the last item.

Contact tuckandtub@gmail.com for return instructions before posting goods. If a return is requested for a change-of-mind cancellation, you pay the direct return-postage cost. We do not charge a cancellation or restocking fee. Your cancellation rights do not depend on our supplier approving or reimbursing your request.

Return instructions and postage

We will confirm the instructions for your order, including the correct receiving address if a return is requested. Do not send goods to our correspondence office or a supplier warehouse without those instructions. A clear cancellation notice sent within the cancellation period is sufficient; you do not need our approval to exercise your statutory cancellation right. If we request a return, you must send the goods back within 14 calendar days after telling us you wish to cancel. If we do not supply instructions in time, contact us; our delay will not remove your cancellation rights.

Please package the stand securely, include your order details and retain proof of sending it. Original packaging is helpful but is not a condition of your statutory cancellation rights. You may inspect the goods as you reasonably could in a shop. Where permitted by law, we may deduct an amount reflecting a reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. We do not deduct a cancellation or restocking fee, or our original free-shipping costs.

How to cancel

Email us with a clear statement that you wish to cancel, together with your order number or enough information for us to identify your order. You may also write to our business address above. Sending your notice before the cancellation deadline is sufficient. You do not have to use a particular form or provide photographs for a change-of-mind cancellation.

If your parcel is already on its way, you can still cancel. We will try to stop dispatch or delivery where possible, but your cancellation and refund do not depend on us being able to stop the parcel.

When and how we refund

We will issue your cancellation refund without undue delay. If goods are to be returned, the deadline is 14 calendar days after we receive the returned goods or evidence that you have sent them back, whichever happens first. Otherwise, we refund within 14 calendar days after receiving your cancellation notice. We use the original payment method unless you expressly agree otherwise, and we do not charge a refund fee. Your bank or payment provider may take additional time to display a refund after we have issued it.

A full-order cancellation includes any standard outbound delivery charge you paid. Our standard delivery is currently free. If you expressly selected a more expensive delivery service, only the cost of our least expensive standard service is refundable as a delivery charge. For a partial cancellation, we refund the cancelled goods and any delivery amount required by law.

Faulty, damaged, incorrect or misdescribed goods

Your goods must be of satisfactory quality, fit for their stated purpose and as described. If something is wrong, stop using an item that appears unsafe and contact us with your order details and an explanation of the problem. Photos or video can help us investigate, but we will not make your statutory rights dependent on a particular type of evidence or on a supplier dispute.

UK consumers generally have a short-term right to reject faulty goods for a refund within 30 days of delivery. Rights to a repair, replacement, price reduction or further refund may apply after that period, depending on the circumstances. These rights do not end after our 14-day change-of-mind period. Contact us even if more than 14 days have passed.

Contact us for instructions before arranging return postage for a faulty-goods claim. If a collection or return is reasonably necessary to resolve a valid claim, we will arrange it or cover the reasonable return cost. A statutory refund will be issued within the applicable legal deadline; for an agreed Consumer Rights Act refund, this is within 14 days after we agree you are entitled to it.

Lost or transit-damaged orders

Delivery protection is included with every order at no extra charge and is funded directly by Tuck & Tub. If your parcel is lost or your product arrives damaged in transit, contact tuckandtub@gmail.com. You may choose a replacement at no extra cost or a full refund for the affected goods, including any applicable original delivery charge. A replacement that is unavailable or cannot be provided within an agreed reasonable time will be refunded. You do not need to buy extra protection or make a claim against our supplier, carrier or an insurer. This is our own delivery commitment, not a third-party insurance policy.

These delivery remedies are separate from the 14-day change-of-mind cancellation period. We will issue any refund without undue delay and within the legal deadline that applies; where we agree you are entitled to a refund under the Consumer Rights Act, we will issue it within 14 days of that agreement. Your statutory rights remain unaffected. See our Shipping Policy for full delivery details.

Missing or delayed deliveries

If an order does not arrive, contact us so we can investigate with the carrier and provide the remedy required by law. A parcel being marked as delivered does not automatically remove your rights if it was not delivered to you or your nominated recipient.

Optional cancellation form

You can copy this form into an email or letter, but an ordinary clear cancellation message is enough.

To: WADI AL NAHTHA GENERAL CONTRACTING - L.L.C - S.P.C, Al Safrah, Road No. 17, Industrial Area, Al Ain, Abu Dhabi, United Arab Emirates; email: tuckandtub@gmail.com.
I/we give notice that I/we cancel my/our contract for the following goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sending this form on paper):

Nothing in this policy limits your statutory consumer rights. The policy in force when you ordered applies to that order.