Shipping policy

Last updated: 27 October 2026

Where we deliver

We currently deliver to England, Scotland and Wales. Northern Ireland, the Channel Islands, the Isle of Man and other destinations are not included in our launch delivery area. Available delivery options are shown at checkout.

Free standard shipping

Standard shipping is free on all accepted orders, with no minimum spend. Product prices are in pounds sterling (GBP) and include applicable VAT. The total you see before payment is the amount we charge for your order; we do not add a separate standard shipping charge.

How we source and fulfil your order

We use a supplier-direct (dropshipping) model. We do not manufacture these products or hold or own the stock offered on this website in advance of your order. When you order, we source the product through CJdropshipping, our fulfilment supplier, which arranges dispatch directly from China to your delivery address.

Tuck & Tub remains your point of contact for payment, tracking, customer support, cancellations, delivery problems and refunds. Your purchase contract is with WADI AL NAHTHA GENERAL CONTRACTING - L.L.C - S.P.C, trading as Tuck & Tub. Using a fulfilment supplier does not reduce our responsibilities or your consumer rights.

Dispatch and estimated delivery

TuckSpa orders are dispatched directly from our fulfilment partner in China. Estimated processing is 1–3 days, followed by approximately 4–11 days in transit after dispatch. Please allow for both stages when planning your order.

These are estimates, not guaranteed arrival dates. Processing, carrier capacity, customs checks, public holidays, severe weather and remote delivery locations can affect the timing. If we become aware of a significant delay, we will contact you. We will not treat a delay as your agreement to an open-ended delivery extension.

Tracking

Once your order is dispatched, we will send the tracking details to the email address used at checkout. Tracking may take time to update after the carrier receives the parcel. Email tuckandtub@gmail.com if you need help with a tracking update or delivery.

VAT and import charges

For orders we accept within our delivery area, our customer price includes applicable VAT and we cover any import charges necessary to deliver the order as agreed. You should not be asked to pay an additional import charge to receive your parcel. If a carrier requests one, contact us with the notice before paying so we can arrange a resolution. If you have already paid an unexpected import charge for our order, send us the receipt so we can review and reimburse a valid charge.

Address corrections

Please check your delivery address and email before paying. Contact us promptly if a correction is needed. We will try to update it before dispatch, but changes may not be possible once a parcel is on its way. Any extra cost or new delivery arrangement will be discussed with you, not imposed without agreement.

Delivery protection included with every order

Every order includes protection for loss and damage in transit at no extra charge. If your parcel is lost or your product arrives damaged in transit, contact tuckandtub@gmail.com with your order details. You may choose a replacement at no extra cost or a full refund for the affected goods, including any applicable original delivery charge. If a replacement is unavailable or cannot be supplied within an agreed reasonable time, we will refund you.

This delivery protection is funded directly by Tuck & Tub; it is not a third-party insurance policy. You do not need to purchase shipping protection, pay a claim fee, or claim directly from CJdropshipping or a carrier. Your remedy does not depend on us receiving reimbursement from a supplier, carrier or insurer.

Our responsibility continues until the goods are physically received by you or a person you nominate, subject to the legal exception where you independently appoint a carrier we did not offer. A tracking status alone does not settle whether an order was properly delivered. Please tell us promptly about a delivery problem; there is no separate short reporting deadline that removes your statutory rights. This explains how we fulfil our delivery responsibilities and does not replace or limit your legal rights.

If delivery is late, missing or damaged

We remain responsible for your order until it is delivered to you or a person you nominate, unless you independently appoint a carrier we did not offer. Contact us if a parcel is missing, arrives damaged or is shown as delivered when you have not received it. We will investigate and provide the remedy required by law.

Unless a different delivery period is expressly agreed, goods must be delivered within 30 days. If we fail to meet an agreed essential delivery date, refuse to deliver, or fail to deliver within an appropriate additional period you give us, you may be entitled to end the contract and receive a refund. Our delivery estimates do not remove these rights.

Cancellations and support

You can cancel before delivery and up to 14 calendar days after the day you receive your goods under our Returns & Refunds Policy. Contact tuckandtub@gmail.com for return instructions. If a return is requested for a change-of-mind cancellation, you pay the direct return-postage cost. Your rights for faulty, damaged, incorrect or misdescribed goods remain unaffected.

Contact WADI AL NAHTHA GENERAL CONTRACTING - L.L.C - S.P.C, trading as Tuck & Tub at tuckandtub@gmail.com or Al Safrah, Road No. 17, Industrial Area, Al Ain, Abu Dhabi, United Arab Emirates.